FAQ

 

I don't get it, do you drive about while gaming?

We park on your driveway or street and the guests remain inside the van which remains stationary during the party. Guests play games together or independently on the eight 4k ultra high def screens ,4 VR headsets and 4 Nintendo Switches. We ca also play music as well via our amazing plasma speakers (featured on The Gadget Show!)  

There will always be the operator at the entrance / exit of the van to assist guests as needed with help with games or VR headsets or simply music requests! 

Remember we require a standard plug socket for electric and to be able to plug into your internet router. Both extension leads are at least 50 meters so if you think you may need longer let us know at time of booking. Van Size 8m (27ft) long by 2.1m (7ft) wide and 2.6m (8.5ft) high.

When should I book?

We get booked up really early ! Weekends tend to go 3 - 4 months ahead and weekdays a month, please get in touch as soon as possible. 

How many guests can I invite?

We can fit 12 kids aged 8+ or 8 adults inside the van. 

Does an adult need to be in attendance ?

An adult should be there at the beginning and end of the party , normally Mums and Dads want to have a go (which we encourage !) and of course are welcome to join for the whole session (please take into account a carer/parent will take up 2 child spaces so you will need to reduce the number of children accordingly) but equally can leave us to it. Please remember due to the nature of our set up we are not responsible for those outside the gaming van!

Do you provide food and drink?

We do not provide food or drink, we also ask that you do not bring food/sweets/gum/drinks/water etc inside the gaming van. Feel free to hop in/out for snacks / drinks at any time.

What happens if you are late due to breakdown etc?

We aim to be with you at least 20 mins before your booking starts to enable us to set up.
If we are expecting to be late due to traffic or weather (eg snow) we will call you as soon as we anticipate a delay.
Naturally we would stay the full length of booked time once we arrive. 
If we are not able to get to you at all ( For eg a major road closure or severe weather) we would rebook you for another time at no charge or offer a full refund.

I wish I had booked longer !

Don't panic!  We also very happy to stay longer! Please let us know as soon as you decide you need to extend play. If we do not have another party to attend we will stay on for as long as you want us to.
Payment can be cash or bank transfer and will need to be taken before extra time starts. Price to be agreed with the operator at the time of request.

My child has special needs and I wanted to speak with you to see if you can accommodate us?

Both of us have had lots of experience in settling in children who need extra help or time what ever their needs may be. Of course carers/parents are welcome on board to help (and maybe have a cheeky play themselves! - please take into account a carer/parent will take up 2 child spaces so you will need to reduce the number of children accordingly). Our super duper van can be colour custom lit with the party boy/girls favourite colours by our amazing plasma lights and you can even play your own sound track (or we can be totally silent if preferred ) . Give us a call to let us know what is needed and we will do our utmost to make sure the day is a success! (custom items need to be booked in advance)

Do you have insurance ?

Yes! We are fully insured!

I do not have off street parking will this be an issue?

We can park on the side of quiet streets but politely remind you of the size of our van , 8m (27ft) long by 2.1m (7ft) wide and 2.6m (8.5ft) high. Don't forget we also require a power socket/internet connection (not wifi) as well (our extension leads reach a long way but something to remember!) Should we arrive and there is not a suitable length to park then you will forfeit all the party costs. Please get parking arranged well in advance as this is out of our hands. Do not wait until we are on site to move cars etc as this will eat into your party time.Give us a call to discuss :)

Is 2 hours enough?

Do you work weekends/weekdays/bank holidays ? Will this cost more?

We find that the average booking is 1.5 hours. Younger game heads (8-9) tend to peak at the 1.5 hour mark , older gamers (9+)  will play until we go :) 

We work any time of the day / night 7 days a week and all holidays. Unlike most other gaming wagons we do not charge extra for working late/early and only other than on a handful of dates which should you select them you will be advised of at the time of enquiry.

Whats the age range you cater for?

How does it work with age appropriate games ?

Its hot/cold/raining/snowing outside do you still operate?

 Ages 8 - 107 ! 

Can Younger Brother / Sister Join in? Can gamer's under 8 years old be accommodated ?

We are insured for and welcome gamer's aged 8 and up on board.

Younger siblings always wish to join in but simply put our staff member is not able to give the one on one time needed to help under 8’s play while running the other aspects of your party.

It is very much appreciated that under 8’s are kept out of the van.

Please do not book if you are planning on having under 8’s at the party no matter their gaming ability or behaviour level it never works and will impact on the other gamer's enjoyment ! Parents that insist on bringing babies/under 8's inside will be asked to leave.

The adult who books us assumes all responsibility to ensure that parental consent is obtained from all parents/guardians of party guests to play age related games.
We cannot be held responsible in any way for obtaining the permission of the guests parents/guardians. We ask on our booking form & will confirm on the day as well the maximum age range you want the guests to play.

Yes! We have a super powerful hot heater that works from the vans power for cold winter time which does NOT use your electric and 3 large fans for the summer.

We have a special rain cover on the rear of the van that gives rain /snow/wind/sun protection.

With over 49 years of driving experience between the two of us it will take heavy snow or road closures to stop us making it to you!

Its got to cost a lot of electric running heaters and all the equipment?

Unlike other game trucks we have a specialist on board self powered diesel heater that does not use your electric. 

All your electric currently powers is the Xbox's and TV's - an hour is approx 20p 

One kid in the group has playstation at home , will she be ok?

What happens if we have a power cut?

Most kids and adults for that matter have experienced both consoles and will get to grips with it quickly enough! Even those who have never played on consoles before get used to them in record time! 

Our extra friendly team will help anyone who needs guidance. 

We will stay for the booked duration in case power is restored but as you will appreciate power to your home is out of our hands. Nintendo Switch's , VR Headsets, Music, Lighting and heating are all self powered and a power cut will not effect their use.

How much is the deposit? When do i pay the balance?

We take £100 to secure the time and date agreed on , balance can be paid off any time up until the start of your party. We do insist on balance payment at the time of arrival - bank transfer is best or cash if need be (please have the correct amount as we do not carry a float). 

"Book The Best"